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NeighborShare's Frequently Asked Questions

  • Why would our community, association or subdivision want a web site?
  • What is the cost to design and setup a web site for our community?
  • What is the ‘Preferred Contractors System?
  • Why did I not receive an email with my login and password?
  • Who makes changes and additions to our Portal site?
  • How hard is it for us to make changes to the web site?
  • Can we put pictures on our NeighborShare Portal site?
  • What would the web address of our community portal site be?
  • What if we want our own "domain name" such as www.OurSubdivision.com?
  • Will people be able to find our web site on the Internet using a search engine?
  • What kind of support can I expect?
  • Why do I need to log in?
  • What does NeighborShare do for our monthly fee?
  • In what format can we place our community documents on the web site?
  • Does NeighborShare sell its Residents data to third parties?
  • Have Additional Questions?
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    Why would our community, association or subdivision want a portal site?

    NeighborShare was developed in order to help promote and improve communications between community groups and residential communities. Having a NeighborShare portal site allows members to gather and share information amongst themselves and also with board officers, committee members, property managers and others in a quick and easy manner. With a NeighborShare portal site, members who miss a meeting or a newsletter don't have to miss out. They can catch up and get involved on their own time.  The Internet has become a powerful tool in our society as whole, and with that, NeighborShare wants to help you create a more informed community.

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    What is the cost to design and setup a web site for our community?

    There is a one-time, $199 setup fee, to build your site.  Then a monthly hosting fee, which can be billed in convenient monthly, quarterly or annual payments, which is based upon the size of your community.  This cost can be quickly subsidized by our Preferred Contractors system.  See our Preferred Contractors page for details.

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    What is the Preferred Contractors System?

    NeighborShare also provides a method for generating revenue through the advertising of Preferred Contractors. These Preferred Contractors are screened and only come with excellent references from you and your neighbors. Painters, Landscapers, House Cleaning Services, Carpenters, Plumbers and Electricians, to name a few. This benefit is two fold.  Members find dependable reliable services  while advertising revenue can fully subsidize the hosting cost of your NeighborShare portal site.

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    Why did I not receive an email with my login and password?

    This is most likely due to SPAM filtering.  Check your email SPAM filter, your email will come from a NeighborShare email account.                                                    

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    Who makes changes and additions to our Portal site?

    After NeighborShare has created your portal site, one or more people in your community become the "Portal Administrators". This person or persons will be assigned a special "administrator" password that will allow them to add and maintain all of the necessary information for your portal site. This includes, but is not limited to, adding and maintaining the calendar entries, announcements, surveys, new users on the contact list,  newsletters, documents, links, and much more.

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    How hard is it for us to make changes to the web site?

    NeighborShare utilizes portal technology making it very easy with browser-based administration. The only requirement for the Portal Administrator(s) is to be able to connect to the internet with Internet Explorer.  Its as easy as surfing the web. Microsoft Office 2003 is required for certain functionality. All changes the Portal Administrator makes are immediately.  This duty can be spread over multiple community volunteers or committees to make it even easier.  If you have questions, free E-mail support is always available.

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    Can we put pictures on our NeighborShare Portal site?

    Absolutely! As part of the site creation, NeighborShare provides a Pictures Library on the portal site. It is simple and fun you use.

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    What would the web address of our community portal site be?

    With all plans your portal site would be hosted under the NeighborShare domain. So, for example, if your community were called "Woodmont", then your web site address could be "www.NeighborShare.com/Clients/Woodmont". If your community  want to have its own unique web site address (domain name), we can accommodate that for you.

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    What if we want our own "domain name" such as www.OurSubdivision.com?

    If you would like your own domain name for your portal site we have the ability to accommodate that for you. The current fee for this is $75 for the first two years and $40 per year after that.

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    Will people be able to find our web site on the Internet using a search engine?

    It depends on specific search engines.  Some over time may find your site and list your search results. A more common way of being listed with the large search engines is to request that they list you. NeighborShare does not submit your web site to any search engines.  However, if you are interested, we would be happy to provide you with a list of popular search engines that allow you to submit your site for free.

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    What kind of support can I expect?

    With NeighborShare you will find a friendly and courteous staff, dedicated to providing best in class customer service to our clients.  We are committed to the successful utilization of your NeighborShare portal site.  We will work with you from your site's inception, through it's debut to your members and every step along the way.

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    Why do I need to log in?

    Domain authentication is used so that NeighborShare can leverage secure client access.

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    What does NeighborShare do for our annual fee?

    Host your site with an up-time greater than 99.95%, that is fully redundant. Your NeighborShare Portal Site is actually an active web-based portal technology that dynamically alerts every user  to ANY changes ANY user makes to the site. NeighborShare sends an email at the frequency the user selects, immediately, daily or weekly. Also NeighborShare provides the search capability throughout the entire site. NeighborShare provides periodic maintenance to the database in order to keep your site functioning properly and efficiently. The fee also covers web hosting and any Email or phone support your Portal Administrator may need.

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    In what format can we place our community documents on the web site?

    Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Adobe Acrobat (PDF), HTML, Plain Text, JPEG image, or GIF image. The first four of these formats are viewable with FREE viewers readily available on the Internet.

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    Does NeighborShare sell or share member data to third parties?

    Absolutely not! NeighborShare will not sell or share members' names, address, phone numbers or other data to third parties. Your members' personal data is just that, personal.  Please review our Privacy Policy for additional information.

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    Still Have Additional Questions?

    If you have any questions that were not covered, please feel free to use our Feedback page to contact us at your convenience and we will be happy to reply about how NeighborShare can work with you to meet all of your needs.

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    last updated September, 2006